Refund & Cancellation Policy

Last updated: September 2026

This policy explains how subscription cancellations and refund requests are handled for MegaSMTP.

1. Subscription Billing

Paid MegaSMTP plans are generally billed on a recurring subscription basis according to the billing interval shown before purchase.

Subscriptions automatically renew unless cancelled before the applicable renewal date.

2. Cancelling a Subscription

You may cancel your MegaSMTP subscription at any time before the next renewal.

Cancellation normally prevents future renewal charges. Unless otherwise required by applicable law, service may continue until the end of the already-paid subscription period.

3. Refund Requests

If you are dissatisfied with an initial MegaSMTP purchase, you may request a refund within 14 days of the applicable transaction.

Refund eligibility may depend on factors including the circumstances of the request, account usage, applicable consumer-protection laws, and Paddle's buyer terms and refund policy.

Nothing in this policy limits mandatory consumer rights that apply in your country.

4. How to Request a Refund

Payments for MegaSMTP may be processed by Paddle as our Merchant of Record.

For Paddle transactions, you may request assistance through the subscription or transaction-management link contained in your Paddle receipt or through Paddle's buyer support service.

You may also contact MegaSMTP at:

Email: [SUPPORT EMAIL]

Please provide the email address associated with your account and relevant transaction details.

5. Failed or Duplicate Charges

If you believe you were charged incorrectly or more than once for the same transaction, please contact support promptly so the transaction can be reviewed.

6. Subscription Downgrades

Where available, plan downgrades normally take effect according to the subscription-management rules displayed in your account or checkout.

Features or usage limits associated with the previous plan may no longer be available after the downgrade takes effect.

7. Account Suspension for Abuse

Refunds may be refused where there is evidence of fraud, refund abuse, prohibited use, spam, malicious behavior, chargeback abuse, or other violations of our Terms & Conditions, subject always to mandatory consumer rights.

8. Paddle

For purchases processed by Paddle, Paddle acts as Merchant of Record and may process refunds, cancellations, transaction inquiries, and other payment-related matters under its applicable policies.

9. Contact

Email: ceo.cyphersol@gmail.com
Phone : +92 341 7090031